Nikau Kai's Return Policy
If you are not completely satisfied with your Nikau Kai Online purchase, then please send the return item(s) within 30 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. Returned items will incur a 10% restocking fee. We will happily exchange the item(s) for another or apply Store Credit with your billing name and information. Exchanges are dependent on existing stock. Item(s) must be unused and unwashed in original packaging. Refunds are issued in form of Store Credit if the return exceeds 30 days from initial purchase. Please note that we cannot refund any shipping charges or handling charges. Sale item(s) are Final. If you would like to change or cancel an order, please send an email to firstname.lastname@example.org* as soon as possible. We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- email@example.com* in the form of: Title: Nikau Kai Return/Exchange Order #.
Please send Returns and Exchanges to:
Attn: Online Returns
919 Manhattan Avenue
Manhattan Beach, CA 90266
Shipping and handling charges are non-refundable. Returned items will incur a 10% restocking fee Due to the costly nature of shipping, International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order. Refunds will be issued to your original payment method. We do not refund initial or return shipping and handling charges. SALE merchandise is Final Sale and not eligible for return or exchange. Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, Order #, address, phone number, email address, and which items you are exchanging for.
If you have any questions regarding your order, please contact us prior to placing your order. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email firstname.lastname@example.org*. Please note
our online return policy applies only to orders placed on our website. Items
purchased on promotion will follow our normal return policy. Items purchased
on markdown are considered FINAL SALE, not eligible for return or exchange.
*Please make sure to check your Spam / Junk folder when looking for replies from us. On some occasions our replies will be automatically sent there based on email preferences already in place.