To return an item, simply fill out the return/exchange form that comes with your
order or download it here. Ship your package back to our Online department
with this form as well as your original invoice/receipt. Refunds and exchanges
are accepted on merchandise within 14 days of receipt for items that have not
been worn, altered or washed and include tags attached if applicable.
You will receive a confirmation by email when your exchanges/refunds are
processed. Please submit a ticket or email email@example.com
with any additional questions.
Your package should be shipped in a prepaid package to:
Attn: Online Returns
1140 Highland Avenue
Manhattan Beach, CA 90266
Shipping and handling charges are non-refundable.
Due to the costly nature of shipping, International orders are not eligible for
return. If you have any questions regarding your order, please contact our
Customer Service Team prior to placing your order. Refunds will be issued
to your original payment method. We do not refund initial or return shipping
and handling charges. SALE merchandise, surfboards, music, video, and
books are Final Sale and not eligible for return or exchange. Please allow
up to 2 weeks for the processing of your exchange from the date we receive
your package. You will be responsible for the return shipping charge. With
your package, please include your name, address, phone number, email
address, and which items you are exchanging for.
If you have any questions regarding your order, please contact our Customer
Service Team prior to placing your order. We have the right to deny returns
if the merchandise returned does not meet our return policy requirements.
We recommend that you send the package back to us via traceable carrier
and insure the full amount of the merchandise you are sending back to us.
We are not responsible for missing packages. If you have any questions
regarding returns, please email firstname.lastname@example.org. Please note
our online return policy applies only to orders placed on our website. Items
purchased on promotion will follow our normal return policy. Items purchased
on markdown are considered FINAL SALE, not eligible for return or exchange.